Valloray, Owned/Managed By – Anju Bala
Last Updated: May 2026
Thank you for visiting and shopping at Valloray. We are committed to delivering your products to you safely, securely, and as quickly as possible. Below are the terms and conditions that constitute our Shipping Policy.
1. Domestic Shipping Timelines
We ship to addresses all across India. Our delivery timelines are split by region to ensure accurate expectations:
| Region | Estimated Delivery Time |
| Haryana, Delhi NCR (Delhi, Noida, Gurugram, Ghaziabad, Faridabad) | 24 to 48 Hours |
| Rest of India | 5 to 7 Business Days |
Please note: Business days exclude Sundays and public holidays.
2. Order Processing Time
All orders are processed within 1–2 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders (such as during peak festive seasons), shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email or phone.
3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.
Standard Delivery: [Rate ₹150, or “Free for orders above ₹999”]
4. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email and/or WhatsApp message containing your tracking number(s). The tracking number will become active within 24 hours of dispatch, allowing you to follow your package directly to your doorstep.
5. Damages & Delivery Issues
Valloray takes immense pride in the quality and secure packaging of our products to ensure they arrive in perfect condition.
If you receive your order damaged, please contact us immediately within 24 hours of delivery.
Please save all packaging materials and damaged goods, and take a clear photograph or video unboxing the package to help us process a replacement for you swiftly.
6. Incorrect Shipping Addresses
We ask that you double-check your shipping address and pin code carefully when placing an order. Valloray is not responsible for deliveries that fail or are delayed due to incorrect or incomplete address details provided at checkout.
Contact
Should you have any questions about our Shipment Policy, or if you would like to exercise any of the rights available to you, please call or email us at support@valloray.com or contact us at ‘90343-44330’ . You can also visit at our office ‘E-78, Subhash Gate, Maharana Pratap Chowk, Karnal.’ For the purpose of applicable data protection laws, we are the data controller of your personal information.